Privacy Policy

Effective date: November 10, 2025

This Privacy Policy describes how Mistfile ("we", "us", "our") collects, uses, shares, and protects information when you use our mobile application and related services (the "Service"). By creating an account or using Mistfile, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information you provide

• Account information: name, email address, password (hashed), and profile details you provide during registration.
• Content you upload: projects, files, images, templates, or any other data you save to your Mistfile account.
• Support & communications: emails, feedback, and other messages sent to our support team.

1.2 Information collected automatically

• Usage data: how you use Mistfile, such as pages or features accessed, and timestamps.
• Device data: device type, operating system, app version, and IP address (used for analytics and troubleshooting).
• Cookies & local storage: used in web-based parts of the service for saving preferences and analytics.

2. How We Use Information

• Provide, operate, and maintain Mistfile’s features and services.
• Manage user accounts and authentication.
• Improve performance, fix bugs, and enhance usability.
• Send important updates, account notices, or security alerts.
• Prevent fraud, abuse, and unauthorized access.

3. Sharing and Disclosure

• Service providers: trusted third parties for hosting, analytics, email delivery, and error reporting.
• Legal compliance: when required by law, court order, or government request.
• Business transfers: if Mistfile is merged, acquired, or reorganized, user data may be part of the transferred assets.
• With your consent: when you choose to connect or share with third-party integrations.

4. Data Retention

We retain your data only as long as necessary to provide our services and comply with legal obligations. When you delete your account or request data deletion, your information is removed or anonymized within a reasonable period unless retention is required by law (e.g., for fraud prevention or record-keeping).

5. Data Deletion

You have the right to request that we delete your personal data at any time.

• You can delete your account directly in the app (if supported) or by emailing us at info@mistfile.com.
• Once verified, we will permanently delete your account and associated data from our systems within 30 days.
• Some anonymized or aggregated data (that cannot identify you) may be retained for analytics and service improvement.

After deletion, your data cannot be recovered, and you will need to create a new account to use Mistfile again.

6. Your Rights

• Access and obtain a copy of your personal data.
• Request correction or deletion of your data.
• Withdraw consent for data processing.
• Contact us to exercise these rights at info@mistfile.com.

7. Security

We use industry-standard measures to protect your information, including encryption and secure access controls. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access or data breaches.

8. Children’s Privacy

Mistfile is not intended for children under 13. We do not knowingly collect personal data from minors. If we discover such data has been collected, we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be notified via the app or website. The “Effective date” at the top will indicate the latest revision.

10. Contact Us

If you have any questions, concerns, or data requests, contact us at:

Email: info@mistfile.com

Last updated: November 10, 2025